Case Study: Tribe 513 fills 95% of waitlist appointments and automates scheduling with Luma Health

Tribe 513 fills 95% of waitlist appointments with Luma, keeping their schedules full

Tribe 513, a multispecialty practice serving gynecology, obstetrics, and family medicine, faced inconsistent communication and unfilled appointments because their reminder-only system didn’t integrate with the EHR. Centralized call center agents and staff were spending hours manually managing a long waitlist and sorting through 60+ provider schedules, so Tribe 513 engaged Luma Health’s EHR-integrated patient engagement and scheduling platform to streamline outreach and booking.

Luma Health implemented a text-first, self-scheduling solution with easy cancellation/rebooking (including a 10-minute response window) and automated waitlist outreach, freeing staff from manual calls and recovering the equivalent of a full team member for patient care. The result: Tribe 513 fills 95% of waitlist appointments, improved patient convenience, and more face-to-face time between staff and patients.

Tribe 513

April Bishop

Brio Live Answer Coordinator