Case Study: North Florida Women’s Care achieves 50% fewer no-shows and 25% more referrals with Luma Health

North Florida Women’s Care - Customer Case Study

North Florida Women’s Care, which serves over 50,000 patients across two Tallahassee-area locations, needed a faster, more convenient way for patients and staff to connect as their practice grew. To address long hold times and a younger patient population, North Florida Women’s Care integrated Luma Health with their Centricity EHR and rolled out Luma’s automated texting and reminder tools.

Using Luma Health’s messaging and automated reminders, patients shifted from waiting up to 20 minutes on hold to largely communicating via text, no-shows were cut by half, and scheduled referrals increased 25%—adding $10,000 in monthly revenue. Luma Health also helped deliver informed pre-care instructions and automated feedback requests, boosting Google ratings to 4.4/5 with 200+ new reviews and improving overall patient experience and efficiency.

North Florida Women’s Care