Case Study: CommuniCare achieves a seamless digital patient experience, 5,000+ bookings and 6,000 staff-hours saved with Luma Health

CommuniCare - Customer Case Study

CommuniCare Health Centers, a large FQHC serving south central Texas, needed to modernize and unify the patient experience across 20+ service lines and multiple locations while integrating with its NextGen EHR. CommuniCare selected Luma Health to deliver a seamless, digital-first experience that consolidates scheduling, reminders, and feedback into one workflow.

Luma Health implemented self-scheduling, Smart Waitlist, automated text reminders, and patient feedback requests integrated with NextGen; in two months patients booked 5,000+ family medicine and pediatric visits, more than half of patients confirmed via text (saving an estimated 6,000 staff hours in manual calls), and practices achieved their goal of at least a 4.5 average in online review scores.

CommuniCare

Sean Adams

VP, Chief Performance & Innovation Officer