Case Study: Leading Healthcare Company achieves 37% more referred patients seen and 39% revenue growth with Luma Health

Leading Healthcare Company - Customer Case Study

Leading Healthcare Company was struggling with fragmented patient engagement, low referral follow-through, and inefficient operational workflows that limited access and revenue. To address these challenges they partnered with Luma Health and adopted Luma Health’s Patient Success Platform™ to modernize scheduling, intake and patient communications.

Luma Health implemented its platform—combining text and web scheduling, conversational messaging, EHR Forms™, LumaBot™ and payment/eligibility integrations—connected to the health system’s EHR and operations. As a result, Leading Healthcare Company saw measurable impact with 37% more referred patients seen after six months and a 39% average revenue increase, driven by improved patient journeys and operational automation.