Case Study: North Florida Women’s Care achieves 25% more referrals, 50% fewer no-shows, and $10,000/month revenue gain with Luma Health

Total Patient Engagement for Tallahassee’s OB-GYN Patients

North Florida Women’s Care, a Tallahassee OB-GYN practice serving over 35,000 patients, needed a way to process a high volume of referrals, cut no-shows, and improve overall patient care. They engaged Luma Health and deployed its patient engagement technology to reach out to referred patients, send appointment reminders via text, and collect feedback.

Using Luma Health’s platform, the practice streamlined outreach and scheduling, yielding measurable results: a 25% increase in referrals scheduled, a 50% drop in no-show rate, a 4.4/5 Google rating with 200 new reviews, and an estimated $10,000 increase in monthly revenue. Luma Health’s solution also enabled new patient engagement protocols that the clinic credits with improving care coordination and satisfaction.

North Florida Women’s Care

Bill Hambsh

Chief Executive Officer