Case Study: Community Health of Central Washington achieves higher patient engagement and $20,100 in added revenue with Luma Health

Total Patient Engagement for Central Washington’s Underserved Patients

Community Health of Central Washington, an FQHC serving underserved patients across central Washington, struggled to reliably reach patients and ensure they received primary and preventive care. To improve outreach, they partnered with Luma Health and implemented Luma Health’s HIPAA‑compliant, multilingual, two‑way, mobile‑first (text‑first) messaging solution.

Luma Health’s platform increased patient engagement and measurable outcomes: appointment confirmation texts saw a 52% response rate, their Net Promoter Score was 12% higher than the industry average, and the clinic realized $20,100 in additional revenue from waitlist fills in the first six months—dramatically expanding the number of patients reached and improving care access.

Community Health of Central Washington

Yakziry Carbajal

HR & PM Application Specialist