Case Study: Pima Heart achieves 82% patient outreach response and faster referral scheduling with Luma Health

Improved Patients’ Outreach Response to 82% After Adopting Luma Health’s Total Patient Engagement Platform™

Pima Heart, a cardiology clinic in Tucson, AZ, faced delays and low connection rates from manual phone outreach when scheduling referrals and filling cancellations. To streamline communication and get patients into care faster, Pima Heart partnered with Luma Health and implemented Luma Health’s Total Patient Engagement Platform™.

By switching to Luma Health’s automated two-way text messaging, Pima Heart raised patient engagement—82% of messages received responses—cut the average time to schedule a referral to five days, and generated 22,000 patient promoters. Luma Health’s platform also improved appointment attendance and reduced last-minute no-shows, helping the clinic deliver timelier cardiac care.

Pima Heart

Rebecca Lester

Medical Communications Manager