Case Study: DENT Neurologic Institute achieves streamlined workflows and $327,300 in additional revenue with Luma Health

DENT Neurologic Institute reduced no-shows by approximately 6,000 visits/year with Luma

DENT Neurologic Institute, a specialty provider managing chronic neurologic conditions, faced complex, paper-heavy intake and communication workflows—more than 360 paper forms, a strained call center, and costly EHR pay‑per‑text—while trying to preserve long-term patient relationships. They partnered with Luma Health to streamline communications and automate nuanced workflows using Luma Health’s patient engagement and messaging platform with custom actions.

Luma Health consolidated and digitized intake, built 40+ custom actions to deliver workflow intelligence, and enabled direct messaging that bypassed EHR portal logins. The solution saved DENT over $50,000 versus EHR messaging, freed more than 80 staff hours per week, achieved 72% pre-appointment form completion, reduced about 6,000 no-shows in one year, and generated $327,300 in additional revenue in three months.

DENT Neurologic Institute

Shawn Ferger

Clinical Business Development Manager