Case Study: Seaview Orthopaedics achieves more efficiency and better patient care with Luma Health

Luma freed up hundreds of staff hours now spent with patients, helping Seaview serve more people

Seaview Orthopaedics faced growing operational strain from manual tasks—making reminder calls, approving appointment requests, and managing paper forms—which limited staff time with patients and constrained growth. To address this, Seaview partnered with Luma Health and integrated Luma with their eCW EHR to modernize patient communications and workflows.

Luma Health implemented EHR integration plus automated reminders, online forms, and mobile check-in, freeing up hundreds of staff hours and eliminating the need for additional FTEs for manual follow-up. The result: happier staff who spend more time with patients, patients who find the experience simpler, and removed waiting-room bottlenecks so space could be converted into revenue-generating physical therapy rooms.

Seaview Orthopaedics

Micheal Gibson

Director of Marketing, Business Development, & Patient Engagement