Case Study: The Dermatology Clinic improves patient communication and boosts efficiency with Luma Health

The Dermatology Clinic - Customer Case Study

The Dermatology Clinic of Columbus, Mississippi, a busy practice serving over 100 patients a day across MediSpa, clinical and cosmetic surgery services, struggled with unreliable and hard-to-customize patient texting from their previous provider. They needed dependable, easy-to-manage patient communication tools, so they turned to Luma Health for two-way texting, a customizable reminders dashboard, and online referral messaging.

Luma Health implemented a user-friendly two-way texting platform and dashboard with customizable reminder cadences (currently set for 4 days and 1 day out), plus an integrated feedback/review feature and online referral texts. As a result, staff efficiency improved (the scheduler spends far less time on the phone), patients respond positively to texts, and customer support has been responsive — most notably reviews climbed from about 3 to 66 since adopting Luma Health in early September.

The Dermatology Clinic

Becky

Clinic Administrator