Case Study: Eye Health America achieves 888 virtual appointments and 14% capacity boost with Luma Health Telehealth

Converted Their Schedule to Fully Virtual Appointments During the Covid-19 Pandemic and Booked 850+ Appointments in the First Month

Eye Health America faced clinic closures and a growing backlog during the COVID-19 pandemic and needed a safe, seamless way to continue delivering care without forcing patients or staff to use additional apps or logins. They turned to Luma Health’s HIPAA‑compliant Telehealth to convert their schedule to fully virtual appointments and maintain patient access.

Luma Health implemented an EHR‑integrated telehealth solution that fit existing clinic workflows, enabling Eye Health America to operate near pre‑pandemic levels. With Luma Health’s support they booked 888 appointments in the first month, served 629 patients virtually that month, and achieved a 14% increase in schedule capacity utilization (operating at about 95% capacity despite not seeing patients in person).

Eye Health America

Cindy Baxter

Director of Marketing