Case Study: Zufall Health Center achieves 1,022 cancelled appointments filled and $102,200 in revenue in six months with Luma Health

Filled 1,000+ Cancelled Appointments Automatically by Adopting Luma Health’s Automated Waitlist as Part of Its Smart Scheduling Solution

Zufall Health Center, an FQHC serving Dover, NJ’s underserved patients, faced inefficiencies filling cancelled appointments because staff relied on time-consuming manual phone outreach. To solve this, Zufall adopted Luma Health’s Smart Scheduling solution—specifically the Automated Waitlist—to quickly notify waitlisted patients about openings.

Luma Health automated outreach by sending texts that check patient availability and schedule fills directly into eClinicalWorks, cutting phone volume and saving staff time. With Luma Health’s Automated Waitlist, Zufall filled 1,022 cancelled appointments in six months, generated approximately $102,200 in additional revenue, and achieved a 75% response rate to text messages.

Zufall Health Center

Fran Palm

Chief Operating Officer