Case Study: GI Specialists of Georgia achieves dramatic cancellation reductions and revenue growth with Luma Health

Total Patient Engagement for Northwest Atlanta

GI Specialists of Georgia, a gastroenterology group with 15 locations in northwest Atlanta, needed to reduce high call volume and fill empty appointment slots. They partnered with Luma Health and implemented its waitlist and appointment reminder features along with other patient engagement tools to streamline scheduling and communication.

By deploying Luma Health’s platform, the practice achieved measurable improvements: a 99% drop in phone cancellations, a 22% reduction in no-shows, a 5% growth in scheduled appointments, and a 30% increase in ROI—turning improved patient engagement into tangible revenue gains.

GI Specialists of Georgia

Bill Hambsh

Practice Administrator