Case Study: Tenafly Pediatrics achieves 35% more sick visits and $1.8M in added revenue with Luma Health

$1.8 million estimated additional revenue from automated/online scheduling

Tenafly Pediatrics, a busy primary care practice in Tenafly, NJ, was overwhelmed each cold-and-flu season by long lines and an overbooked morning sick-visit hour that left patients without timely care and staff frustrated. To address this, Tenafly Pediatrics partnered with Luma Health and adopted Luma Health’s self-scheduling and automated patient communication platform so families could book next-day sick visits after hours.

Luma Health implemented patient self-scheduling, multilingual appointment reminders, and automated feedback requests, which cut phone volume, enabled 35% more sick visits, and contributed to an estimated $1.8M in additional revenue. Tenafly’s Net Promoter Score rose to 92.82, every practice now rates 4–5 stars on Google, and staff report easier management of flu clinics thanks to Luma Health’s customizable workflows and support.

Tenafly Pediatrics

Tom Zeug

Chief Operating Officer