Case Study: Digestive Health Specialists achieves near-zero no-shows and automated patient recalls with Luma Health

Digestive Health Specialists now sees a 158% increase in patient feedback responses

Digestive Health Specialists, a specialty GI clinic using Epic EHR, faced long, complex patient journeys and persistent care gaps — from detailed pre-procedure prep to decade‑long colonoscopy recalls — that required extensive manual data mining and calling over 150 patients daily. To address this, they partnered with Luma Health to deploy automated reminders and recall communications tied to Epic.

Luma Health integrated with Epic to automate customized pre-visit instructions, appointment reminders and recall outreach, replacing months of manual work. As a result, Luma Health helped DHS save about 7.5 staff hours per day, deliver recall reminders to 22k+ patients in one year, boost patient feedback responses by 158%, reduce no-shows to nearly zero, provide customized instructions for 20+ care paths, and achieve roughly a 95% first‑call contact rate.

Digestive Health Specialists

DeEtte Hill

Practice Administrator