Case Study: South of Market Health Center achieves nearly $50,000 in additional revenue and 65% patient response with Luma Health’s Total Patient Engagement Platform™

Improved Efficiency Generated Nearly $50,000 in Additional Revenue With Luma Health’s Total Patient Engagement Platform™

South of Market Health Center, a San Francisco FQHC, needed a more efficient way to communicate with patients—from appointment scheduling to lab results—because manual phone calls were time-consuming and ineffective, especially for filling last‑minute cancellations. To address this, the clinic turned to Luma Health and its Total Patient Engagement Platform™.

Luma Health implemented HIPAA‑compliant two‑way text messaging, including an Automated Waitlist and Collaboration Hub, to speed outreach and internal coordination. The Luma Health solution drove a 65% patient response rate to texts, nearly $50,000 in additional revenue from filled waitlist appointments in 10 months, and a 67% conversion rate for referred patients.

South of Market Health Center

Justina Wang

IT Manager