Case Study: Laurel Eye Clinic achieves higher schedule utilization and increased revenue with Luma Health

Reducing no-show appointments with Luma saves LEC an average of $12,500 per month

Laurel Eye Clinic, a network of Pennsylvania-based optometry practices, faced rising no-shows, patient leakage and a heavy administrative burden from manual reminder calls that made rescheduling inconvenient for patients. To address this, Laurel Eye Clinic turned to Luma Health for actionable appointment reminders, waitlist offers and text-based self-scheduling to give patients an easier way to manage appointments.

Luma Health implemented automated SMS reminders, waitlist offers and self-service scheduling so canceled slots are immediately offered to waitlist patients, staff can focus on complex care, and patients are retained. The result: fuller schedules, happier patients, and a measurable reduction in no-shows that saves Laurel Eye Clinic an average of $12,500 per month.

Laurel Eye Clinic

Jenn Kriner

Patient Services and Call Center Manager