Case Study: California Sleep Solutions achieves higher appointment fill rates and improved patient satisfaction with Luma Health

California Sleep Solutions - Customer Case Study

California Sleep Solutions, a growing sleep medicine practice with six locations across California, needed a better way to manage patient follow-up, fill last‑minute cancellations, and drive referrals and online reviews. They partnered with Luma Health and deployed Luma’s patient engagement platform—using features like Waitlist, Feedback scoring, and Referral texting—to streamline communication and improve the patient experience.

Luma Health set up automated Waitlist notifications, a Feedback workflow that flags scores below 8 for personal outreach, and a positive‑feedback pipeline that feeds into Google and Yelp, backed by responsive Customer Success support. The result was faster filling of canceled appointments, more proactive follow‑up by staff, and a clear increase in positive online reviews and patient satisfaction that the team now shares internally to reinforce quality care.

California Sleep Solutions

Krystyna Castle

Marketing and Patient Services