Case Study: GPW Health Center achieves faster patient communication and reduced no-shows with Luma Health

GPW Health Center gained $30,000 in revenue in 7 months with patient self-scheduling

GPW Health Center struggled to reach patients using manual phone calls and mailers, resulting in high no-shows and fewer patients accessing care. To address this, GPW deployed Luma Health integrated with their eClinicalWorks (eCW) EHR to deliver automated reminders and outreach when and where patients prefer.

Luma Health’s automation and appointment-matching reduced staff time on calls and automatically synced outreach activity into the EHR. As a result, GPW gained $30,000 in seven months by filling open slots, lowered no-show rates from 32% to 22%, and saw positive online reviews double.

GPW Health Center

David Calderon

Chief Operating Officer