Case Study: GPW Health Center achieves $30K+ in additional revenue with Luma Health’s Automated Waitlist

Earned $30K+ in Additional Revenue With Luma Health’s Automated Waitlist

GPW Health Center, an FQHC in Virginia, faced inefficient, time-consuming manual outreach—staff spent hours calling waitlisted patients to refill canceled appointments and following up for post-appointment feedback. To speed access to care and improve convenience, GPW Health Center partnered with Luma Health and implemented Luma Health’s Automated Waitlist and HIPAA-compliant two-way text messaging.

Luma Health’s mobile-first automation filled canceled slots, collected feedback, and drove reviews, reducing staff phone time and improving patient experience. In seven months GPW Health Center earned $30,000+ in additional revenue from appointments filled by Automated Waitlist, achieved a 59% message response rate, doubled Facebook reviews (average 4.3 stars), and retained revenue that would otherwise have been lost.

GPW Health Center

David Calderon

Chief Operating Officer