Case Study: Houston ENT & Allergy achieves $1.8M in no-show savings and 50% fewer abandoned calls with Luma Health

Houston ENT & Allergy earned $1.2 million in additional revenue from Smart Waitlist

Houston ENT & Allergy, a specialty clinic in Houston, TX, was overwhelmed by high‑volume referrals and constantly busy phone lines that left staff facing long Monday scheduling backlogs. They partnered with Luma Health to modernize workflows, adopting 24/7 patient self‑scheduling, referral messaging integrated with NextGen, and Smart Waitlist capabilities to reduce manual work and improve patient access.

Luma Health implemented automated, personalized referral messaging, website‑fronted self‑scheduling, automated reminder cadences, and a Smart Waitlist, which helped Houston ENT & Allergy capture $575,000 from referred patients, generate $1.2M in additional revenue from the Smart Waitlist, and save $1.8M by preventing no‑shows; abandoned calls dropped over 50% and staff reported much less backlog. Luma Health’s solution delivered clear financial and operational improvements while enhancing patient experience.

Houston ENT & Allergy

Chuck Leider

Chief Executive Officer