Case Study: Monterey Bay GI Consultants doubles referral throughput and saves $53,718 in call-center costs with Luma Health

Saving Millions with athenahealth-Integrated Referrals

Monterey Bay GI Consultants, a specialty clinic in Monterey Bay, CA that uses the athenahealth EHR, was overwhelmed by paper-based reminders and manual outreach that left many referred patients falling through the cracks. They partnered with Luma Health to integrate automated referral management and appointment reminders into their athenahealth workflow.

Luma Health deployed automated referral follow-up (three reminders in a 10-day window with direct scheduling links, custom messaging, and closure notifications to referring physicians), doubling referrals processed daily and improving referral completion. Since go-live Luma Health has helped facilitate $5.7M in completed appointments since 2023, generated an additional $412k in completed referrals, and saved $53,718 in external call-center costs.