Case Study: Benson Dermatology reduces no-shows and improves patient communication with Luma Health

Benson Dermatology - Customer Case Study

Benson Dermatology, led by surgery manager Heather Tielbur, is a busy cosmetic and dermatology practice seeing over 30 patients a day and offering services like chemical peels, Botox, and a full esthetic spa. The clinic struggled with outdated communication tools, missed calls/voicemails, scheduling confusion between two offices, time-intensive manual appointment checks, and a high no-show risk for elective cosmetic visits. To address this, they adopted Luma Health’s patient communication platform, using its portal, text messaging and broadcast messaging features and Nextech integration.

Luma Health streamlined Benson Dermatology’s outreach—making it easy to craft texts and send mass notifications (critical during events like an ice storm) and automatically syncing schedule changes with Nextech. The result was less scheduling error, lower no-show rates, simpler patient cancellations via phone, reduced front-desk workload, and a big boost in online reputation: Google reviews rose from under ten to roughly 40–50. Benson also notes Luma Health is more user-friendly and cost-effective than their previous vendor.

Benson Dermatology

Heather Tielbur

Surgery Manager