Case Study: Franciscan Alliance achieves streamlined patient engagement and staff efficiency with Luma Health

Franciscan Alliance - Customer Case Study

Franciscan Alliance sought to simplify the patient and staff experience by improving patient access workflows and reducing manual outreach. To do this, Franciscan implemented Luma Health’s patient engagement platform integrated with its Epic EHR to automate timely, appointment‑specific messaging and better tailor communications by visit type and patient history.

Luma Health used Epic App Orchard APIs to create one source of truth in the EHR, drive outreach from staff’s existing workflows, and send customized text reminders. The solution delivered rapid impact — Franciscan saw nearly 70% click‑through rates on texts (about 50% higher than email), faster deployment and measurable staff time savings through automation.

Franciscan Alliance

Mike Higgins

Director Revenue Cycle Solutions