Case Study: Gastro Health achieves timelier, patient-centered care and fewer phone calls with Luma Health

Gastro Health - Customer Case Study

Gastro Health, a multi‑state gastroenterology provider with more than 150 locations, needed to modernize patient communication to better handle time‑sensitive, prep‑heavy procedures and reduce back‑and‑forth for staff. They chose Luma Health to create a digital‑first front door for scheduling, reminders, and patient preparation across six states.

Luma Health deployed a patient‑centered communication platform—text‑based self‑scheduling, automated prep instructions, and proactive waitlist outreach—so patients can book or change appointments without calling. The solution reduced phone volume, made scheduling easier for patients of all ages, and helped Gastro Health fill about 45% of last‑minute openings, improving access and operational efficiency.

Gastro Health

Rich Weissmark

VP of Strategic Operations