Case Study: St. Paul Eye Clinic achieves faster, streamlined patient intake (15 → 4 minutes) with Luma Health

With Luma, the average in-office intake process decreased from 15 minutes to 4 minutes

St. Paul Eye Clinic, which manages over 10,000 appointments monthly across Minnesota and Wisconsin, needed to modernize its manual patient communication and intake workflows to reduce long in-office waits and improve the patient experience. They partnered with Luma Health to deploy a digital patient communication and intake solution.

Luma Health implemented Pre-Visit Intake Forms, Broadcast Messages, and Appointment Reminders that moved 82% of paperwork completion to before visits and cut average in‑office intake time from 15 minutes to 4 minutes (about an 11‑minute savings per patient). Nearly half of patients now confirm via text, canceled slots are automatically offered to the waitlist, and broadcast messaging reduced staff call volume—together producing measurable efficiency gains and shorter wait times.

St. Paul Eye Clinic

Kristine Poindexter

Director of Operations