Case Study: Metro Vein Centers achieves 287 hours saved per month on patient intake with Luma Health

Staff now save 4 minutes per patient on intake, totaling 287 hours each month on average

Metro Vein Centers, a specialty clinic serving an older patient population, struggled with onerous manual intake tasks—front desk staff spent hours scanning multi‑page paper forms into the EHR. To modernize intake without disrupting patient adoption, Metro Vein Centers partnered with Luma Health to explore a paperless, user‑friendly solution using in‑clinic iPads.

Luma Health built a custom iPad‑based intake workflow that sends completed forms directly to Centricity, reducing a five‑minute process to under one minute and saving staff about 4 minutes per patient. As a result, Luma Health’s solution yields measurable impact: 287 hours saved each month, 94% of patients complete intake digitally, and roughly 10,000 pages of paper are eliminated monthly, freeing staff to focus on more patient‑facing tasks.

Metro Vein Centers

Patrick Macnaughton

Business Operations Manager