Case Study: Specialists in General Surgery achieves up to 20 hours/week saved and improved staff satisfaction with Luma Health

Appointment reminders helped reduce over 20 hours per week of additional staff time at SGS

Specialists in General Surgery in Minnesota was struggling with staff burnout and industry-wide staffing shortages caused by hours of manual reminder calls and limited communication through eCW alone. To solve this, they partnered with Luma Health to implement automated appointment reminders, text-first outreach, surgery scheduling tools, and unlimited messaging.

Luma Health’s solution saved Specialists in General Surgery up to 20 hours of staff time per week, enabled schedulers to verify insurance and book procedures more efficiently, eliminated pay-per-message constraints, and improved staff morale and patient outreach. Luma Health’s automation let the small team refocus on face-to-face patient care and reduced administrative workload.

Specialists in General Surgery

Anita Caskey

Chief Administrative Officer