Case Study: Mississippi Urology Clinic achieves 45% appointment-offer fill rate with Luma Health

Mississippi Urology Clinic fills 45% of appointment offers with Luma

Mississippi Urology Clinic, one of the top urology facilities in their state with a high daily patient volume and many referrals, struggled with last-minute cancellations and weather‑related no‑shows that left appointment slots empty. To simplify scheduling and patient outreach they partnered with Luma Health and adopted its text‑first patient engagement and scheduling tools.

Luma Health implemented One‑to‑Many Outreach, automated Pre‑Visit Reminders (7 days, 3 days, and 3 hours), and Automated Waitlist Offers so open slots are immediately offered via text; since implementation Mississippi Urology Clinic fills 45% of appointment offers and nearly half of patients respond to reminders, significantly reducing empty time slots and manual phone calls.

Mississippi Urology Clinic

Patricia Sanders

Office Manager