Case Study: Alexander Valley Healthcare achieves 3.8x higher appointment conversion and 30% more preventive screenings with Luma Health

Increasing Access to High-quality Care for Thousands of Patients

Alexander Valley Healthcare, a federally qualified health center serving a rural community as the only health center within a 20-mile radius, struggled to engage patients—facing 67% unanswered calls, 3+ week average wait times, and over $650,000 in annual revenue loss. To improve outreach and access to care, they turned to Luma Health’s HIPAA-compliant, multilingual two-way messaging and Total Patient Engagement™ platform.

Using Luma Health’s solution, Alexander Valley Healthcare dramatically increased patient engagement and access: a 3.8x higher conversion rate (38% of newly attributed patients booked appointments versus ~10% for similar providers), a 30% increase in preventive screening reach (Pap smears), a 61% response rate to appointment confirmation texts, a 15% boost in reach with Spanish-language texts, about 100 filled cancellations per month, and 82% positive patient feedback—substantially expanding care access and improving outcomes.

Alexander Valley Healthcare

Samantha Guthman

Chief Operating Officer