Case Study: Signature Dermatology cuts 100+ weekly calls and saves 12+ hours with Luma Health Patient Scheduling

Cut Phone Volume by 100 Calls a Week Through Adoption of Luma Health’s Patient Scheduling+ Solution for Guided Online Scheduling.

Signature Dermatology faced high call volume and time-consuming manual outreach as patients phoned to book complex, variable appointment types. To give patients a self-serve option and reduce phone burden, Signature Dermatology adopted Luma Health’s Patient Scheduling solution to capture the same front-desk information online and filter appointment requests appropriately.

Luma Health implemented a customizable online booking flow (adapted during COVID-19 to show televisit-appropriate options), which drove a 300% increase in appointments in the first month, cut phone volume by 100+ calls per week, and saved more than 12 hours of phone time weekly. With Luma Health’s Patient Scheduling, roughly half of new patients now self-schedule, significantly reducing front-desk workload.

Signature Dermatology

Kristen Boyd

Chief Operating Officer