Case Study: Middle Tennessee Urology Specialists achieves 95% referral conversion with Luma Health

Achieved 95% Referral Conversion With Total Patient Engagement™ Platform From Luma Health

Middle Tennessee Urology Specialists, a specialty provider clinic serving the greater Nashville area, was losing scheduling opportunities and tying up staff with manual phone outreach for referred patients. To automate referrals and speed access to care, the clinic turned to Luma Health and implemented the Luma Health Total Patient Engagement™ platform.

By using Luma Health’s automated outreach and waitlist features, the clinic reduced manual calls, cut average time to schedule a referral to 2 days, achieved a 95% referral conversion rate, and saw a 70% patient response rate to delivered messages — with the waitlist feature paying for itself within two months.

Middle Tennessee Urology Specialists

Kim Bullock

Finance Manager