Case Study: Toledo Clinic Radiology Services achieves a 91 Net Promoter Score and faster referral scheduling with Luma Health

Captured Positive Patient Feedback With Luma Health’s Platform to Earn a 91 Net Promoter Score

Toledo Clinic Radiology Services, a nine-provider radiology clinic in Toledo, struggled with time-consuming, manual patient outreach for scheduling referral appointments and collecting satisfaction surveys. They partnered with Luma Health and adopted the Luma Health Total Patient Engagement™ platform to automate outreach and improve scheduling and feedback capture.

Using Luma Health’s two-way automated text messaging, Toledo Clinic Radiology Services streamlined referral scheduling and boosted patient engagement—60% of delivered texts received responses, referrals were scheduled in an average of 3 days, and the clinic earned a 91 Net Promoter Score. By leveraging Luma Health to capture feedback and positive reviews, the clinic improved referral conversions and reduced staff time spent on manual calls.

Toledo Clinic Radiology Services

Betsy Booher

Physician Services Manager