Case Study: Alexander Valley Healthcare achieves 30% more patients scheduling preventive screenings with Luma Health

AVH uses Luma to reach more patients and schedule 30% more preventive screenings

Alexander Valley Healthcare, a federally qualified health center serving over 5,000 patients each year (about one-third Hispanic), faced inconsistent outreach—especially to Spanish-speaking patients—and needed a reliable way to close care gaps for attributed patients. To address this, Alexander Valley Healthcare partnered with Luma Health, using Luma Health’s mobile-first communication and automated outreach platform to engage patients in their preferred language and drive care access.

Using Luma Health’s platform to send multilingual automated texts with scheduling links and feedback prompts, AVH saw clear, measurable results: 15% more Spanish-speaking patients reached, 30% more patients scheduled preventive screenings, 38% of newly attributed patients made care appointments, and 82% of patients responded with positive post-appointment reviews. Luma Health’s population health outreach and patient feedback tools streamlined scheduling, improved patient engagement, and strengthened AVH’s position for grant opportunities.

Alexander Valley Healthcare

Samantha Guthman

Chief Operating Officer