Case Study: Banner Health achieves a 20% reduction in no-shows and a modern digital patient experience with Luma Health

Banner Health - Customer Case Study

Banner Health needed to modernize its patient-facing digital journey — integrating communications across systems, reducing missed imaging appointments, replacing paper feedback, and streamlining COVID-19 vaccination check-in. After evaluating more than 100 vendors, Banner Health chose Luma Health and its patient communication platform to act as the integration engine that powers outreach, intake, and feedback workflows.

Luma Health implemented integrated text outreach and prep for imaging, a “Text the CEO” feedback channel, and digital paperwork with QR-code vaccination check-in and staff attestation. The solution reduced imaging no-shows by 20%, sped deployment through co-design with Banner Health, and replaced manual processes with a smoother, measurable digital experience.

Banner Health

Jeff Johnson

VP of Innovation and Digital Business