Case Study: Universal Community Health Center cuts no-shows 54% and boosts remote monitoring participation with Luma Health

FQHC Universal Community Health Centers now sees a 54% reduction in no-show appointments

Universal Community Health Center (UCHC), a six-location Federally Qualified Health Center serving a multilingual community in southern Los Angeles, faced challenges getting patients to keep appointments and reliably participate in a Remote Blood Monitoring program. To better reach patients in their preferred channel and reduce staff time spent on manual outreach, UCHC partnered with Luma Health to deliver SMS text messaging and automated reminders.

Luma Health implemented automated appointment reminders, follow‑up actions for no‑shows, daily SMS prompts for the Remote Blood Monitoring program, and 24/7 booking capabilities. As a result, UCHC cut no‑shows by roughly half (54% reduction), increased Remote Monitoring participation (47% increase, with about 3 in 4 patients consistently monitoring blood pressure), enabled 31% of appointments to be booked after hours, and freed call center staff to be reassigned—demonstrating measurable operational and clinical impact from Luma Health’s solution.

Universal Community Health Center

Yamilet Avila

Clinic Supervisor