Case Study: The Insomnia & Sleep Institute of Arizona achieves increased efficiency and improved appointment fill rates with Luma Health

The Insomnia and Sleep Institute of Arizona - Customer Case Study

The Insomnia and Sleep Institute of Arizona, a growing sleep clinic that runs roughly 30–40 sleep studies per week and sees about 40 patients a day across two locations, faced mounting operational strain from high appointment volume, multiple appointment types, heavy phone traffic, and manual paper-based workflows. To streamline communication and scheduling they adopted Luma Health’s patient engagement platform, using features like automated appointment reminders, referring‑provider notifications, waitlist texting, digital surveys, and outbound messaging.

Luma Health’s automation reduced front‑desk phone burden and manual follow‑up, freeing medical assistants to focus on clinical tasks and allowing staff to proactively fill last‑minute openings for patients who meet deductibles or need sooner consults. The clinic now manages appointments more efficiently (previously booking six to eight weeks out), sends targeted texts—even outside business hours—to fill slots, captures digital patient feedback for monthly benchmarking, and sees improved workflow and online review engagement thanks to Luma Health.

The Insomnia and Sleep Institute of Arizona

Rachel Lutrell-Patel

Chief Operating Officer