120 Avaya Case Studies

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Read 120 Case Studies from users in the Information Technology and Services industry to get the most important information that is specific to your business.

  • Allegiant Technology Drives Business Results by Delivering Communications & Collaboration Capabilities When, Where, & How Customers Need It
  • Alliance Inc. swaps aging infrastructure for Avaya IP Office, Networking
  • Allo Taxi Commands Growing Market Share with Focus On Customer Experience
  • Avaya Helps Automaker Accelerate Into the Future
  • Ángel Mir - Portes Bisbal Updates Its Telephone Communications with Avaya Solutions
  • Commercial Lighting Specialist Takes a Shine to Avaya Engagement Solutions
  • Avaya Builds Solid Communications Infrastructure for Berglund Construction
  • Eastern Sicily’s New 112 PSAP Delivers Modern Emergency Communications for Citizens
  • Avaya IP Office enables state-of-the-art unified communications, provides flexibility to expand
  • Blue Springs School District - Customer Case Study
  • Boiron offers excellent customer service with Avaya IP Office
  • Boulder Falls Inn relies on Avaya for hospitality expertise and hassle-free systems
  • Breakthrough Urban Ministries: Breaking Economic – and Technology – Barriers in West Side of Chicago
  • Bürosysteme Petric Boosts Customer Satisfaction and New Business With Avaya Communications Solution
  • Buy It Direct Sees Performance Soar with Avaya Contact Center Select and IP Office Server Edition
  • Medical Supplier Expands Customer Service and Sales Capabilities with Avaya Solutions
  • Global BPO C3i Solutions Brings the Latest Innovations to the Table
  • Caesar Satellite Secures Avaya Solutions for Contact Center Upgrade
  • Medical Oncology Group Improves Patient Experience with Avaya
  • Avaya Contact Center Select Helps Carlisle Brass Achieve its Customer Service Ambitions
  • Long Island School District Makes Technology Leap with Avaya Cloud Solution
  • With Avaya, CIEE Transforms its Communication with its Student Client Base
  • Northern Iowa County Government Agency Looks to Avaya for Reliable Communications Solution
  • City of Martinsville Leverages Technology for Economic Development Initiative
  • Coastal Californian Community Deploys Avaya Network to Enable Mission-Critical Applications
  • Updated Mobile Learning Environment Wins High Marks at City University
  • Cogent Holdings Limited - Customer Case Study
  • Colombia Technology Company Upgrades to Avaya Vantage™
  • Millions of Customer Contacts Are Processed Efficiently by the D+S Group Using Avaya Aura®
  • DATAMARK on Cloud Nine After Shift to Scalable, Flexible Platform
  • Avaya’s IP Office Solution Helps Make Vacation Planning A Breeze For Dimensiones Club’s Clients
  • Dubai Roads and Transport Authority - Customer Case Study
  • Dubai Roads and Transport Authority - Customer Case Study
  • Working Smarter with dwel
  • ENT and Allergy Associates Prescribes Improved Focus on Customer Service
  • Fiber Industries Reduces Voice Costs by 35% with Avaya IP Office in the Cloud
  • FIDSUD CDBA invests in an Avaya Communication Solution
  • Florius Delivers an Outstanding, Online, Omnichannel Customer Experience with Help from Avaya and Dimension Data
  • Avaya Strengthens Mother-Child Bond with Innovative Video Conferencing Solution
  • Global BPO Partners with Avaya for Digital Transformation to Meet Evolving Consumer Expectations
  • Maryland Assisted Living Facility Benefits from IP Office Cloud
  • Gottesman RTW Academy Builds a Safer Learning Environment
  • Grupo Marta Relies on Avaya’s Communication Solutions
  • Avaya Customer Engagement Enables Growth for Leading UK Design Firm
  • Health Plan of San Mateo Strengthens Member Service Via Improved Reporting & Call Visibility
  • Healthplex Leverages Avaya Aura for Contact Center Management Capabilities
  • HomeChoice Chooses Avaya, Driving Double Digit Increase in Customer Satisfaction
  • With inspiration as the new concept SDN FX architecture Supports leading-EDGE research at Keio University
  • Turning WiFi and Internet Resources into Powerful Educational Tools
  • Meeting New Demands with Kingdom Services Group
  • Koch Media Helps Launch the Development of Innovative PC and Video Games in a Fun Way
  • Nuggets and Avalanche Owner Kroenke Sports & Entertainment Elevates the Customer Experience
  • Laboratorios Actafarma discover a video Conferencing Solution to Connect It's Sales force
  • Landmark Bank Stays HighTouch while Going High-Tech
  • Invisible Unified Communications Clear the Way for World-Class Client Service at Leading Law Firm
  • Home Appliance Manufacturer Saves Time and Improves Processes with Avaya
  • Liberty Sport Shoots for the Moon with Avaya IP Office
  • Avaya Technologies Support Outstanding Educational Opportunities and 21St-Century Skills at Madison County Schools
  • Healthcare Provider Seeking Innovation Comes to Avaya for the Right Prescription
  • Major Railroad runs more reliably with Avaya
  • Man Truck & Bus Iberia Unifies 15 Offices with Avaya IP Office
  • Avaya Streamlines Internal Processes, Opens New Markets for Marine Rescue Technologies
  • Marion County’s Telecom Modernization Slashes Costs by 68%
  • McMaster University Improves Collaboration and Communication Between Students and Faculty
  • The National Association of Basketball Coaches (NABC) Takes its Plug-and-Play Mobile Office Anywhere, thanks to the Cloud
  • National Mortgage Company Selects Avaya to Help Americans Realize the Dream of Home Ownership
  • The New York Mets Hit the Guest Experience Out of the Park
  • At the Heart of Scotland’s Newest Hospitals Improving the Patient Experience
  • Niagara College Innovates and Educates with Avaya Video Technology
  • Smooth Sailing at Norwegian Cruise Line with Geo-Redundant Contact Center
  • O.F. Mossberg & Sons - Customer Case Study
  • At Olivier Ford, Customer Satisfaction Comes First!
  • Avaya Contact Center Expands Career Opportunities for Blind and Visually Impaired Agents at Olmsted Center for Sight
  • Optimax, Simplifying the Patient Journey
  • Pan Pacific Hotels Group Significantly Reduces Costs, Improves Guest Satisfaction
  • Parkar Looks to the Future with Avaya’s Reliable Communication Solutions
  • Placerville Union School District Sets a New Standard for Emergency Preparedness
  • Plantronics Ramps Up Smarter Customer Service
  • Portugal’s National Safety Improved with Omnichannel Technology
  • Hotel Primus Valencia Upgrades Their Communication System with Avaya
  • OnAvaya Google Cloud Platform helps Silicon Valley maintenance company stay on top in a competitive market
  • Radio Flyer - Customer Case Study
  • Same Reliability, New Opportunities for Reaseheath College
  • Score One for Technology New Home Turf a Win for San Jose Earthquakes, Fans
  • Technology Keeps the San Jose Earthquakes at the Top of Their Game
  • Santa Brígida City Council Improves Its Voice and Data Communications with Avaya
  • Schiedel GmbH - Customer Case Study
  • Selectour Bleu Voyages Chooses IP Office to Consolidate Communication Systems at 40 Sites
  • Serept’s Multi-Site Facility Now Has Fully Integrated Communications Thanks to Avaya
  • San Francisco’s SFJAZZ Trumpeting Jazz beyond the Bay Area
  • Siam Cement Group Improves Customer Engagement, Sees Big Gains in Sales and Customer Satisfaction
  • Sharper Focus on Patients for Singapore National Eye Centre
  • South Monterey County Joint Union High School District Tackles Reliability, Safety Issues
  • Sparda-Bank BadenWürttemberg Makes Eye Contact with the Customer
  • Fast-growing Corporate Events Company Turns to Avaya to Solve Its Communications Woes
  • Doctor’s Use of Video Conferencing Leads to Improved Patient Care
  • The Latest Project for Stacey Cohen Design A Communications Renovation
  • Contact Center Solutions Help Star Cruises Navigate Global Connectivity
  • State of Montana Uses Unified Communications to Reduce Emergency Response Times
  • Instant Savings with Avaya Scopia
  • Sushi Tei Brings Great Food and Awesome Customer Experience to the Table
  • Swegon is Creating the Right Climate for Growth with Avaya's Private Cloud
  • Key Ingredient for Success at Ecommerce firm Talabat Omnichannel Contact Center
  • Telekom Serbia turns Contact Center into Profit Center with Avaya
  • Thanachart Bank - Customer Case Study
  • Toronto’s Historic Old Mill Brings Communications Into the Future
  • The VAPF Group Turns to Avaya IP Office to Unite Multiple Sites and Improve Customer Service
  • A Top-20 US Credit Union Puts Customers at the Center of Everything They Do
  • Torrestir Upgrades to More Efficient Telephony Management with Avaya
  • Transcom Injects Scale + Innovation Into BPO Offerings
  • Customer Service Soars at TRAVALET
  • Reliable, full-featured VOIP Solution gives Trust Security & Fire Watch a Competitive Advantage
  • Avaya Private Cloud Services Took the Number One in World Class Call Centers To the Clouds for United Nearshore Operations
  • Valrhona chose Avaya to Optimize Customer Service
  • Volar Mobile Boosts Donor, Customer Engagement with SMS
  • Jeweller W. Bruford Installs a Gem of a Unified Communications Solution
  • WBL Services and Avaya: ‘MVPs’ for the Biggest Annual Game in American Football
  • West Chester University - Customer Case Study
  • WhatConverts Cuts Call Tracking Costs by 94%
  • Xiaomi makes Avaya a Partner in their Growth

About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. Avaya Breeze enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.

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