Case Study: Serept achieves fully integrated, resilient unified communications with Avaya

Serept’s Multi-Site Facility Now Has Fully Integrated Communications Thanks to Avaya

Serept, a Tunisian oil exploration and development company with over 85 years of operations and more than 244 wells, faced fragmented legacy communications across multiple sites that were managed by different vendors. Leadership wanted a single, advanced unified communications platform without disrupting critical day-to-day operations during the migration.

Databox (an Avaya partner) delivered a phased, weekend-based migration using Avaya IP Office, IP telephony, core and PoE switches, wireless access points with WOS, and identity access control, plus analog-to-IP gateway rollouts. The result was a fully integrated, more resilient and secure multi-site communications environment, reduced operating costs and simplified administration — delivered on time and on budget with positive user feedback.

Serept

Amir Ballaaj

Project Manager and Telecoms Engineer