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Visit WebsiteAllegiant Technology Drives Business Results by Delivering Communications & Collaboration Capabilities When, Where, & How Customers Need It
Allegiant Technology
Bryan Dancer
President and CEO
Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. Avaya Breeze enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.
Case Studies
Showing 120 Avaya Customer Success Stories
Alliance Inc. swaps aging infrastructure for Avaya IP Office, Networking
Alliance
Marc Fratus
Director of Technology
Allo Taxi Commands Growing Market Share with Focus On Customer Experience
Allo Taxi
Raja Kurban
Managing Director
Avaya Helps Automaker Accelerate Into the Future
American Automotive Company
Ángel Mir - Portes Bisbal Updates Its Telephone Communications with Avaya Solutions
Ángel Mir – Portes Bisbal
Jordi Funallet
Management Controller
Commercial Lighting Specialist Takes a Shine to Avaya Engagement Solutions
Ballantyne Strong
Andrew Harris
Director of IT
Avaya Builds Solid Communications Infrastructure for Berglund Construction
Berglund Construction
Carol Hall
Business Operations Manager
Eastern Sicily’s New 112 PSAP Delivers Modern Emergency Communications for Citizens
Beta 80
Avaya IP Office enables state-of-the-art unified communications, provides flexibility to expand
Blue Ridge Community and Technical College
Michael Byers
Vice President of IT
Blue Springs School District - Customer Case Study
Blue Springs School District
Tim Jones
Director of IT
Boiron offers excellent customer service with Avaya IP Office
Boiron, Inc.
Maria José Paz
Responsible for purchasing
Boulder Falls Inn relies on Avaya for hospitality expertise and hassle-free systems
Boulder Falls Inn
Nia Ridley
General Manager
Breakthrough Urban Ministries: Breaking Economic – and Technology – Barriers in West Side of Chicago
Breakthrough Urban Ministries
John Smith
Chief Administrative Officer
Bürosysteme Petric Boosts Customer Satisfaction and New Business With Avaya Communications Solution
Bürosysteme Petric
Stefan Petric
Owner and Managing Director
Buy It Direct Sees Performance Soar with Avaya Contact Center Select and IP Office Server Edition
Buy It Direct
James Rigg
Sales and Customer Service Director
Medical Supplier Expands Customer Service and Sales Capabilities with Avaya Solutions
Byram Healthcare
Nick Piecora
CIO
Global BPO C3i Solutions Brings the Latest Innovations to the Table
C3i Solutions
Michael Baker
Vice President of Telephony
Caesar Satellite Secures Avaya Solutions for Contact Center Upgrade
Caesar Satellite
Oganez Torosyan
Head of IT-Service
Medical Oncology Group Improves Patient Experience with Avaya
Cancer Center of Iowa
Megan Johnson
Patient Access Manager
Avaya Contact Center Select Helps Carlisle Brass Achieve its Customer Service Ambitions
Carlisle Brass
Paul Gleave
Digital Lead
Long Island School District Makes Technology Leap with Avaya Cloud Solution
Central Islip School District
Philip Voigt
Director of Music Education and Instructional Technology
With Avaya, CIEE Transforms its Communication with its Student Client Base
Centro de Integração Empresa Escola
Silvio Soares
Technology and Support Manager
Northern Iowa County Government Agency Looks to Avaya for Reliable Communications Solution
Cerro Gordo County
Ken Bahls
Director of IT
City of Martinsville Leverages Technology for Economic Development Initiative
City of Martinsville
Mike Scaffidi
Telecommunications Director
Coastal Californian Community Deploys Avaya Network to Enable Mission-Critical Applications
City of Redondo Beach
Chris Benson
Information Technology Director
Updated Mobile Learning Environment Wins High Marks at City University
City University London
Paulo Leal
Network Team Leader
Cogent Holdings Limited - Customer Case Study
Cogent Holdings Limited
Desmond Yuen
IT Manager
Colombia Technology Company Upgrades to Avaya Vantage™
Colombia Technology Company
Millions of Customer Contacts Are Processed Efficiently by the D+S Group Using Avaya Aura®
D+S Group
Bernhard Magin
Managing Director (CFO & COO)
DATAMARK on Cloud Nine After Shift to Scalable, Flexible Platform
DATAMARK
Jacob Bailon
Client Solutions Manager
Avaya’s IP Office Solution Helps Make Vacation Planning A Breeze For Dimensiones Club’s Clients
Dimensiones Club
Julio González
Chief Executive Officer
Dubai Roads and Transport Authority - Customer Case Study
Dubai Roads and Transport Authority
Ahmed Mahboub
Director of Customer Service Department, Corporate Administrative Support Services Sector
Dubai Roads and Transport Authority - Customer Case Study
Dubai Roads and Transport Authority
Yousef Jawad
Chief Executive Officer of Services
Working Smarter with dwel
dwell
Viv Livingstone
Customer Care Manager
ENT and Allergy Associates Prescribes Improved Focus on Customer Service
ENT and Allergy Associates, LLP
Rick Keifer
Senior Director of Technology
Fiber Industries Reduces Voice Costs by 35% with Avaya IP Office in the Cloud
Fiber Industries
Andrew Rosenfeld
CEO and Co-Owner
FIDSUD CDBA invests in an Avaya Communication Solution
FIDSUD CDBA
Massey
IT Manager
Florius Delivers an Outstanding, Online, Omnichannel Customer Experience with Help from Avaya and Dimension Data
Florius
Seif Alhamrany
Head of Advisory Team
Avaya Strengthens Mother-Child Bond with Innovative Video Conferencing Solution
Geneva University Hospitals
Yann Levy-Jamet
Application Advisor
Global BPO Partners with Avaya for Digital Transformation to Meet Evolving Consumer Expectations
Global Provider of Business Process Outsourcing (BPO) Service
Maryland Assisted Living Facility Benefits from IP Office Cloud
GoldenCrest Assisted Living
Bob Meekins
Chief Executive Officer
Gottesman RTW Academy Builds a Safer Learning Environment
Gottesman RTW Academy
Matt Baran
IT Coordinator
Grupo Marta Relies on Avaya’s Communication Solutions
Grupo Marta
Frank Rosich
Director of Technology
Avaya Customer Engagement Enables Growth for Leading UK Design Firm
Gtech
Nick Grey
Chief Executive Officer
Health Plan of San Mateo Strengthens Member Service Via Improved Reporting & Call Visibility
HealthPlan of San Mateo
Jeff Buck
IT Operations Manager
Healthplex Leverages Avaya Aura for Contact Center Management Capabilities
Healthplex
Denise Munson
Operations Manager
HomeChoice Chooses Avaya, Driving Double Digit Increase in Customer Satisfaction
HomeChoice
Michael Lazarus
Information and Communication Technology (ICT) Manager
With inspiration as the new concept SDN FX architecture Supports leading-EDGE research at Keio University
Keio University
Yasuo Miyamoto
Information Technology Center
Turning WiFi and Internet Resources into Powerful Educational Tools
Kenton County School District
Vicki Fields
District Technology Coordinator
Meeting New Demands with Kingdom Services Group
Kingdom Services Group
Rob Barton
IT and Innovation Director
Koch Media Helps Launch the Development of Innovative PC and Video Games in a Fun Way
Koch Media
Jörg Spormann
Senior ICT Manager
Nuggets and Avalanche Owner Kroenke Sports & Entertainment Elevates the Customer Experience
Kroenke Sports and Entertainment
David Burke
Chief Ticketing Officer
Laboratorios Actafarma discover a video Conferencing Solution to Connect It's Sales force
Laboratorios Actafarma
Jorge Navarro
Head of business development and export
Landmark Bank Stays HighTouch while Going High-Tech
Landmark Bank
Brenda Emerson
Chief Information Officer
Invisible Unified Communications Clear the Way for World-Class Client Service at Leading Law Firm
Leading Global Law Firm
Home Appliance Manufacturer Saves Time and Improves Processes with Avaya
Leading Home Appliance Manufacturing Company
Liberty Sport Shoots for the Moon with Avaya IP Office
Liberty Sport
Robin Young
Vice President
Avaya Technologies Support Outstanding Educational Opportunities and 21St-Century Skills at Madison County Schools
Madison County Schools
Bob Moore
CIO, Madison County Schools
Healthcare Provider Seeking Innovation Comes to Avaya for the Right Prescription
Major Healthcare Provider in South America
Major Railroad runs more reliably with Avaya
Major Railroad
Man Truck & Bus Iberia Unifies 15 Offices with Avaya IP Office
MAN Truck & Bus Iberia
Antonio Caballero
IT Manager
Avaya Streamlines Internal Processes, Opens New Markets for Marine Rescue Technologies
Marine Rescue Technologies
Michael Ritchie
Founder and Owner
Marion County’s Telecom Modernization Slashes Costs by 68%
Marion County, Iowa
Andrew DeHaan
IT Director
McMaster University Improves Collaboration and Communication Between Students and Faculty
McMaster University
Paula Brown-Hackett
Senior IT ManagerEnterprise Networks
The National Association of Basketball Coaches (NABC) Takes its Plug-and-Play Mobile Office Anywhere, thanks to the Cloud
National Association of Basketball Coaches (NABC)
Stephanie Whitcher
Chief Financial Officer
National Mortgage Company Selects Avaya to Help Americans Realize the Dream of Home Ownership
National Mortgage Company
The New York Mets Hit the Guest Experience Out of the Park
New York Mets
Tom Festa
Vice President of Technology
At the Heart of Scotland’s Newest Hospitals Improving the Patient Experience
NHS Greater Glasgow And Clyde
Karen McSweeney
Telecommunications General Manager
Niagara College Innovates and Educates with Avaya Video Technology
Niagara College Canada
John Levay
Director of IT Services
Smooth Sailing at Norwegian Cruise Line with Geo-Redundant Contact Center
Norwegian Cruise Line
Barbara Tucker
Manager, Telecommunications
O.F. Mossberg & Sons - Customer Case Study
O.F. Mossberg & Sons
At Olivier Ford, Customer Satisfaction Comes First!
Olivier Ford
Jacques Olivier Jr.
Chairman
Avaya Contact Center Expands Career Opportunities for Blind and Visually Impaired Agents at Olmsted Center for Sight
Olmsted Center for Sight
Renee DiFlavio
Senior Vice President
Optimax, Simplifying the Patient Journey
Optimax
Brendon Parkes
IT Director
Pan Pacific Hotels Group Significantly Reduces Costs, Improves Guest Satisfaction
Pan Pacific Hotels Group
Tsi Lip Siong
Vice President of Information Technology
Parkar Looks to the Future with Avaya’s Reliable Communication Solutions
Parkar Consulting & Labs
Saroj Hange
Solutions Consultant
Placerville Union School District Sets a New Standard for Emergency Preparedness
Placerville Union School District
Judi Whittington
Technology Coordinator
Plantronics Ramps Up Smarter Customer Service
Plantronics
Ken Kannappan
Chief Executive Officer
Portugal’s National Safety Improved with Omnichannel Technology
Portuguese Interior Ministry
Colonel Vitor Judicibus
Head of Critical Communications Multidisciplinary Team
Hotel Primus Valencia Upgrades Their Communication System with Avaya
Primus Valencia
Carlos Selva
Director
OnAvaya Google Cloud Platform helps Silicon Valley maintenance company stay on top in a competitive market
Pro-Sweep
Paul DiMattia
Vice President of Finance and Operations
Radio Flyer - Customer Case Study
Radio Flyer
Tom Cesario
Senior Director of IT
Same Reliability, New Opportunities for Reaseheath College
Reaseheath College
Rob Brown
Head of Technical Services
Score One for Technology New Home Turf a Win for San Jose Earthquakes, Fans
San Jose Earthquakes
Dave Kaval
President
Technology Keeps the San Jose Earthquakes at the Top of Their Game
San Jose Earthquakes
Jared Shawlee
VP Sales & Strategy
Santa Brígida City Council Improves Its Voice and Data Communications with Avaya
Santa Brigida City Council
Victor González
IT technician
Schiedel GmbH - Customer Case Study
Schiedel GmbH
Christian Kraxberger
Application Engineering and Customer Service
Selectour Bleu Voyages Chooses IP Office to Consolidate Communication Systems at 40 Sites
Selectour Bleu Voyages
Jean-Pierre Lorente
General Director of Group Travel
Serept’s Multi-Site Facility Now Has Fully Integrated Communications Thanks to Avaya
Serept
Amir Ballaaj
Project Manager and Telecoms Engineer
San Francisco’s SFJAZZ Trumpeting Jazz beyond the Bay Area
SFJazz
Tom Porter
Manager, Corporate Partnerships
Siam Cement Group Improves Customer Engagement, Sees Big Gains in Sales and Customer Satisfaction
Siam Cement Group
Nithi Patarachoke
Vice President, Domestic Market
Sharper Focus on Patients for Singapore National Eye Centre
Singapore National Eye Centre
Charity Wai
Chief Operating Officer
South Monterey County Joint Union High School District Tackles Reliability, Safety Issues
South Monterey County
Christina Jimenez
Senior Director of Technology
Sparda-Bank BadenWürttemberg Makes Eye Contact with the Customer
Sparda-Bank
Stefan Bisterfeld
Head of Direct Sales
Fast-growing Corporate Events Company Turns to Avaya to Solve Its Communications Woes
Special D Events
Holly Pangrcic
Office Manager
Doctor’s Use of Video Conferencing Leads to Improved Patient Care
St. Josefs-Hospital
Martin Bosch
Chief Executive Officer
The Latest Project for Stacey Cohen Design A Communications Renovation
Stacey Cohen Design
Stacey Cohen
Principal Designer
Contact Center Solutions Help Star Cruises Navigate Global Connectivity
Star Cruises
Henry Pang
Vice President of Information Technology
State of Montana Uses Unified Communications to Reduce Emergency Response Times
State of Montana
Jeff Unger
Voice Architect
Instant Savings with Avaya Scopia
SThree
Ed Spencer
Network and Telecoms Manager
Sushi Tei Brings Great Food and Awesome Customer Experience to the Table
Sushi Tei
Janice Lee
Assistant Director, Finance and Admin
Swegon is Creating the Right Climate for Growth with Avaya's Private Cloud
Swegon
Marcel Bajramovic
System Administrator
Key Ingredient for Success at Ecommerce firm Talabat Omnichannel Contact Center
Talabat
Chasan Mochament
Chief Operations Officer
Telekom Serbia turns Contact Center into Profit Center with Avaya
Telekom Serbia
Dejan Ognjanovic
Head of Contact Center Development and Customer Experience
Thanachart Bank - Customer Case Study
Thanachart Bank
Albert John DiMauro
Head of Non Branch Channels
Toronto’s Historic Old Mill Brings Communications Into the Future
The Old Mill Toronto
Steve Ladha
IT Support Specialist
The VAPF Group Turns to Avaya IP Office to Unite Multiple Sites and Improve Customer Service
The VAPF Group
Pedro Javier Soliveres Tur
Chief Executive Officer
A Top-20 US Credit Union Puts Customers at the Center of Everything They Do
Top 20 US Credit Union
Torrestir Upgrades to More Efficient Telephony Management with Avaya
Torrestir
Jorge Rafael
Torrestir
Transcom Injects Scale + Innovation Into BPO Offerings
Transcom
Sytze Koopmans
Chief Technical Officer
Customer Service Soars at TRAVALET
TRAVALET
Joe Fox
CMO and Co-Founder
Reliable, full-featured VOIP Solution gives Trust Security & Fire Watch a Competitive Advantage
Trust Security & Fire Watch
Rudo Robinson
Vice President
Avaya Private Cloud Services Took the Number One in World Class Call Centers To the Clouds for United Nearshore Operations
United Nearshore Operations
Vittorio Dall’Omo
Financial Vice President
Valrhona chose Avaya to Optimize Customer Service
Valrhona
Perrine Guironnet
Customer Service Manager
Volar Mobile Boosts Donor, Customer Engagement with SMS
Volar Mobile
Jay Nevel
Co-Founder and Chief Executive Officer
Jeweller W. Bruford Installs a Gem of a Unified Communications Solution
W. Bruford
Ashley Pugh
Managing Director
WBL Services and Avaya: ‘MVPs’ for the Biggest Annual Game in American Football
WBL Services
Bill Lipscomb
President
West Chester University - Customer Case Study
West Chester University
John Dispaldo
Emergency Management and Electronics Security Manager
WhatConverts Cuts Call Tracking Costs by 94%
WhatConverts
Jeremy Helms
Co-Founder
Xiaomi makes Avaya a Partner in their Growth
Xiaomi
Ramanathan Chidambaram
Head of Customer Service Operations
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