Case Study: City of Martinsville achieves $2M/year revenue and resilient business communications with Avaya IP Office

City of Martinsville Leverages Technology for Economic Development Initiative

The City of Martinsville used its municipal broadband and telecom team (MINet Solutions) to address a local business problem: poor service and stalled network upgrades from incumbent telephone providers. Telecommunications Director Mike Scaffidi sought a reliable, affordable, scalable phone offering that would help attract and retain businesses, reduce contract costs, and provide better customer support and redundancy.

Martinsville became a Municipal Local Exchange Company and, with RONCO’s help, deployed Avaya IP Office and moved backup services to Amazon Web Services for cloud redundancy. The feature-rich, easy-to-manage VoIP service quickly scaled from 20 to 185 business customers (supporting 2,000 users), generates over $2 million per year, maintains a waiting list, and delivers fast support and resilient failover.

City of Martinsville

Mike Scaffidi

Telecommunications Director