Case Study: Fiber Industries achieves a 35% reduction in voice costs with Avaya IP Office in the Cloud

Fiber Industries Reduces Voice Costs by 35% with Avaya IP Office in the Cloud

Fiber Industries, a privately held polyester staple fiber manufacturer, reopened the Palmetto Plant in Darlington, SC to bring roughly 135 jobs back to the community. As it rebuilt operations, the company needed a reliable, cost-effective communications infrastructure from the ground up, with mobility for staff and minimal on-site IT support (one IT person serving 130 employees).

Working with Avaya partner Telanet, Fiber Industries deployed Avaya IP Office in the Cloud and the Avaya Equinox experience, gaining enterprise features like conferencing, voicemail‑to‑email, mobile integration and built‑in encryption without on‑premise hardware. The cloud solution reduced voice costs by more than 35%, lightened the load on the sole IT staffer, and gave the company a scalable, secure communications platform as it grows.

Fiber Industries

Andrew Rosenfeld

CEO and Co-Owner