Case Study: DATAMARK achieves scalable, flexible cloud contact center operations with Avaya OneCloud

DATAMARK on Cloud Nine After Shift to Scalable, Flexible Platform

DATAMARK is a leading BPO founded in 1989 that supports Fortune 500 companies and government, healthcare and financial clients from delivery centers in the U.S., Mexico and India. Known for a people-first culture, the company needed a more agile, secure contact center platform that could scale agents up and down quickly, provide end-to-end customer experience consistency, and deliver deeper analytics—limitations in its legacy solution forced ad-hoc staffing changes during volume swings.

Avaya migrated DATAMARK to its Cloud Contact Center (OneCloud-IX) CCaaS platform, providing an open, secure architecture with in-depth analytics and virtually unlimited scalability. The move delivered faster, smoother scaling for peak demand, improved service consistency and flexibility, and a collaborative vendor partnership that supports ongoing innovation and better customer experiences.

DATAMARK

Jacob Bailon

Client Solutions Manager