Case Study: The VAPF Group achieves unified multi-site communications and improved customer service with Avaya IP Office

The VAPF Group Turns to Avaya IP Office to Unite Multiple Sites and Improve Customer Service

Grupo Urbanístico VAPF, a long‑established Spanish property developer with over 50 years in the Costa Blanca and more than 8,000 homes delivered, faced outdated analog telephony across multiple sites. The company needed a unified system to ensure every incoming call was answered promptly, integrate call data with CRM, support international numbers and schedules, and provide multilingual routing so sales staff could be reached from any device or location.

VAPF implemented Avaya IP Office with VoiceMail Pro, DECT wireless handsets and IP deskphones, plus CDR integration. The solution delivers a single number across devices, time‑ and language‑based call routing, mobile twinning and a centralized voicemail able to handle many simultaneous calls. As a result, VAPF unified its offices, improved response times and customer service, ensured staff are always reachable, and gained better call tracking and operational flexibility.

The VAPF Group

Pedro Javier Soliveres Tur

Chief Executive Officer