Case Study: Dimensiones Club achieves uninterrupted, personalized vacation booking and real-time call management with Avaya IP Office Contact Center

Avaya’s IP Office Solution Helps Make Vacation Planning A Breeze For Dimensiones Club’s Clients

Dimensiones Club is a long‑distance tour operator that crafts customized trips to destinations like Japan, the USA and Thailand for more than 3,000 customers annually and partners with 4,500 travel agents across Spain. Because sales rely heavily on phone-based, multi‑call consultations—often 3–5 calls per booking—and peak season drives roughly €100,000 in daily sales, the company needed a reliable, intelligent switchboard able to handle 300+ calls per day, prevent missed calls and guarantee uninterrupted, specialized service.

Installed by partner Infocom, Avaya’s IP Office suite (IP Office Contact Center, Voicemail Pro and Avaya Communicator) delivered multichannel integration, automated call distribution and skill‑based routing, plus real‑time monitoring and reporting. The result: no missed calls, optimized staffing for peak periods, agents routed by region/expertise, a move to PC‑based workstations that saved space, and sustained high sales per agent—helping Dimensiones Club scale operations confidently as it expands.

Dimensiones Club

Julio González

Chief Executive Officer