Case Study: Stacey Cohen Design achieves a professional image and improved client responsiveness with Avaya IP Office Cloud

The Latest Project for Stacey Cohen Design A Communications Renovation

Stacey Cohen Design (SCD) is a fast-growing, five-person residential and commercial design firm in Toronto that was struggling to present a professional image and deliver consistent client service because staff were using their personal cell phones for all business calls. That approach exposed employees’ private numbers, forced clients to redial when they reached the wrong person, and left the firm without a central office presence or reliable call-handling.

SCD implemented a cloud-hosted Avaya IP Office solution with the Avaya one-X Mobile app, deployed quickly by Telanet/TelAgility. The firm now has a single reception line with extensions, seamless call transfer and hold, mobile twinning, and company caller ID. The result: a more professional front, improved availability and client satisfaction, better employee privacy, fewer voicemails, and an affordable, scalable system that has supported staff growth.

Stacey Cohen Design

Stacey Cohen

Principal Designer