Case Study: Volar Mobile achieves higher donor and customer engagement and reduced messaging costs with Avaya Zang Cloud

Volar Mobile Boosts Donor, Customer Engagement with SMS

Volar Mobile, founded by Jay Nevel and Matt Fosenburg, helps nonprofits and businesses boost engagement by delivering SMS-based fundraising and loyalty tools that reach people where they already are (text open rates ~97% vs email 46%). As they built their platform they needed a scalable backend CPaaS that could power high-volume texting, let them collect and store contact data, avoid per-message carrier fees, and keep costs low for both Volar and its customers.

They selected Zang Cloud for its flexible APIs, shared short codes and fee structure, enabling fast integration, massive bulk messaging and lower operating costs. Using Volar Donate and V Rewards, organizations can collect donations in seconds and send targeted offers to drive foot traffic; clients report increased donations, higher customer return rates, real-time analytics for marketing decisions, and meaningful cost savings and margin improvements.

Volar Mobile

Jay Nevel

Co-Founder and Chief Executive Officer