Case Study: Pro-Sweep achieves faster customer response and lower costs with Avaya Cloud Contact Center

OnAvaya Google Cloud Platform helps Silicon Valley maintenance company stay on top in a competitive market

Pro-Sweep, a family-owned commercial maintenance company serving more than 1,500 Bay Area accounts, experienced rapid growth and rising competition during the Silicon Valley building boom. To remain cost-competitive and maintain superior customer responsiveness, the company needed a modern phone and contact-center solution that could support mobile staff, integrate with its client database, and scale with expansion.

Pro-Sweep deployed the OnAvaya – Google Cloud Platform, integrating telephony with its database and mobile/GPS workflows so customer records and nearby truck locations appear instantly for agents. The cloud solution delivered clearer calls, seamless transfers to field staff, flexible voicemail, administrative efficiencies, and significant monthly telephony cost savings—eliminating old hardware maintenance and positioning Pro-Sweep to scale and improve customer service.

Pro-Sweep

Paul DiMattia

Vice President of Finance and Operations