Case Study: SFJAZZ achieves expanded education reach and streamlined box office operations with Avaya

San Francisco’s SFJAZZ Trumpeting Jazz beyond the Bay Area

SFJAZZ, the San Francisco nonprofit that operates the nation’s only stand‑alone jazz center, needed to expand its education programs beyond local schools, double revenue from private-event rentals, and stay lean while preserving a high‑touch customer experience. The organization also had to handle huge fluctuations in call volume—selling more than $1M in tickets the first week of a new season—while continuing to push creative boundaries and deepen engagement with artists, members and donors.

SFJAZZ deployed Avaya IP Office and IP Contact Center for scalable voice and box‑office handling, plus Avaya Scopia videoconferencing to add interactive, two‑way programs. The technology cut phone costs by thousands annually, lets staff set up temporary box‑office seats during sales spikes and identify callers for personalized service, and removes geographic limits on education and artist collaboration through virtual master classes and meetings—strengthening fundraising, board engagement and the appeal of private‑event rentals as the nonprofit expands its reach.

SFJazz

Tom Porter

Manager, Corporate Partnerships