Case Study: TRAVALET achieves concierge-level service and major time-and-cost savings with Avaya OneCloud CPaaS

Customer Service Soars at TRAVALET

TRAVALET is a boutique concierge travel management company that delivers valet‑level booking and personal travel consultants for international business and first‑class travelers. Founder Joe Fox launched the business to address the travel industry’s poor customer service, time‑consuming booking processes and opaque pricing while driving rapid growth (more than $3M in annual sales within three years).

TRAVALET deployed Avaya OneCloud CPaaS to consolidate communications into its workflow, enabling use of client caller IDs, instant purchase of numbers, preloaded airline lines, and full call recording. The solution cut verification friction and hold times, lowered telephony costs, boosted agent efficiency and accuracy, and scaled with the business—helping TRAVALET deliver faster, more reliable concierge service and significant time and cost savings.

TRAVALET

Joe Fox

CMO and Co-Founder